SCOM: Change alert owner fails from non AD joined machine

Written by Ingmar Verheij on April 20th, 2011. Posted in Operations Manager

In System Center Operations Manager 2007 R2 (SCOM) alerts and warnings are generated and collected in the ‘Active Alerts’ view. A useful function is the ability to assign an alert to a user, this enables the IT department to delegate the alerts to specific administrators. This way a storage administrator can solve the storage problems, and the DBA’s can solve database alerts.

In the properties of an alert (or warning) a field Owner is present. Next to the field a button ‘Change’ which opens a search dialog for looking up users in Active Directory. Although the AD search is optional (you can type each value without verification) you do need a domain joined computer for this feature.

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When the Change button is used on a non-domain joined computer an error is generated.

“The program cannot open the required dialog box because no locations can be found. Close this message, and try again.”

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The details of the errors show the cause of the error:

The solution to the problem? Use a domain-joined computer (or wait for a fix).

Ingmar Verheij

Ingmar Verheij

At the time Ingmar wrote this article he worked for PepperByte as a Senior Consultant (up to May 2014). His work consisted of designing, migrating and troubleshooting Microsoft and Citrix infrastructures. He was working with technologies like Microsoft RDS, user environment management and (performance) monitoring. Ingmar is User Group leader of the Dutch Citrix User Group (DuCUG). RES Software named Ingmar RES Software Valued Professional in 2014.

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