PwrMAPI has stopped working

Written by Ingmar Verheij on May 25th, 2010. Posted in Workpace Manager

During a test of a Windows Server 2008 R2, XenApp6, PowerFuse 8 environment we experienced some errors with PwrMAPI. (Please keep in mind that PowerFuse 8 is not supported by RES!)
A few seconds after launching Microsoft Outlook the user gets the following error:


In the event log the following event is visible:

Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
Keywords: Classic

Description:
Faulting application name: pwrmapi.exe, version: 2008.0.0.3, time stamp: 0x4bb1b469
Faulting module name: dhcpcsvc6.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
Exception code: 0xc0000005
Fault offset: 0x000011c1
Faulting process id: 0xc0b0
Faulting application start time: 0x01cafbe4211effae
Faulting application path: C:Program Files (x86)RES PowerFusepwrmapi.exe
Faulting module path: C:Windowssystem32dhcpcsvc6.DLL

The “solution” for this problem is to exclude pwrmapi.exe in DEP. Besides pwrmapi.exe it might be a good idea to exclude outlook.exe as well since this is advised on multiple forums.
Ingmar Verheij

Ingmar Verheij

At the time Ingmar wrote this article he worked for PepperByte as a Senior Consultant (up to May 2014). His work consisted of designing, migrating and troubleshooting Microsoft and Citrix infrastructures. He was working with technologies like Microsoft RDS, user environment management and (performance) monitoring. Ingmar is User Group leader of the Dutch Citrix User Group (DuCUG). RES Software named Ingmar RES Software Valued Professional in 2014.

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